Case Study

  • Customer   :    Golis Telecom
  • Industry      :    Telecom Operator
  • Solution      :    Neox DialCentre

Golis Telecom, Somalia, achieved excellence in customer service with Neox Dial Centre

Golis Telecom is the largest telecom operator in Puntland region of Somalia, founded in the year 2002 with the objective of providing the best quality telecommunications and information products and services. Golis Telecom provides Telecommunications, Internet and Electric Power Supply.

Neox Dial Centre Solution for Inbound and Outbound calling for 50 agents was deployed successfully at Golis Telecom in High Availability. Itwas integratedwith the existing Clear Rental CRM of the organization such that during the Live call, the data is fetched by Neox from the CRM and displayed on Agent screen.